RETURNS & REFUNDS POLICY

Thank you for shopping with Mellowa Furniture. We want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully to understand your rights and responsibilities.

1. 60-Day Return Policy

We offer a 60-day return window from the date of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In the original packaging with all tags included

  • Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

The following items are non-refundable and cannot be returned:

  • Custom or made-to-order furniture

  • Gift cards

  • Final sale or clearance items

  • Items marked “non-returnable” at the time of sale

If you are unsure about the eligibility of your item, please contact us before initiating a return.

3. Return Process

To initiate a return:

If your return is approved, we will provide a return shipping label and detailed instructions.

Please do not send any items back without prior approval, as unauthorized returns will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Contact us within 7 days of delivery at support@mellowafurniture.com and include:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging (if applicable)

We will work quickly to resolve the issue by offering a replacement, exchange, or refund.

5. Exchanges

We only offer exchanges for:

  • Damaged items

  • Defective products

  • Incorrect items received

To request an exchange, please contact us at support@mellowafurniture.com

6. Return Shipping Costs

  • If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover the return shipping costs.

  • If the return is for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

All returns must be sent using the return label provided by us. We are not responsible for lost or damaged packages that are not sent using our approved shipping method.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method

  • Please allow up to 7 business days for your bank or credit card provider to process the refund

If the item is returned in used, damaged, or incomplete condition, a partial refund may be issued or the return may be declined.

8. Restocking Fee

We do not charge a restocking fee for returned items.

9. CONTACT US

If you have any questions or need assistance with your return, feel free to contact us:

Email: support@mellowafurniture.com

COMPANY DETAILS

Name: Mellowa Furniture LTD
Number: 15933516
Address: 49 King Edwards Avenue, Gloucester, United Kingdom, GL1 3DF